What Personal Data may we collect? | What is the purpose of the processing? | How long do we store your Personal Data? | |
Browsing on our Sites | Information about the type of browser you use when visiting our Sites, your IP and device address, hyperlinks that you have clicked, websites you visited before arriving at our Sites and information collected by Cookies or similar tracking devices. Your user name, profile picture, gender, networks and any other information you choose to share when using Third Party Sites (such as when you use the "Like" functionality on Facebook). |
We (and third party service providers acting on our behalf) use Cookies and similar technologies to process data about you when you visit our Sites. We would like to know whether you have visited us before and your preferences to provide you with a tailored experience of our Sites. See Section 6.2 below for more information about Cookies. |
Please check the Cookie Consent Tool to learn about the storage periods for each Cookie. |
Purchasing products / Agreeing to a Service | Name, title, postal address, email address, home telephone, mobile number, loyalty card number, passwords, order history, payment history, payment information (i.e. bank or credit card details), order history/wishlist, age/date of birth, gender, information on the handling of your request (including information relating to controlled drugs and other medicine or beauty products that you order), and other Personal Data you voluntarily provide to us. | We process Personal Data to provide you with our products or services that you request from us, including sending you products or samples that you have requested. | As long as you keep shopping with us. If you have no activity after three years, we will delete or anonymise your Personal Data, unless we are required by law to store it for a longer period. |
Customer Service | Name, title, postal address, email address, home telephone, mobile number, loyalty card number, passwords, order history, payment history, payment information (i.e. bank or credit card details), order history/wishlist, age/date of birth, gender, information on the handling of your query, posts and other content you submit to our Sites, and further information submitted by you in relation to a purchase or service request or other query (including sensitive personal information). | We process your Personal Data whenever you contact us and when we respond to your enquries, comments and complaints. | For general enquiries and comments relating to service issues, store standards, stock availability etc., we will store such data for three years from the last communication with you. Communications relating to personal injuries, accidents and other health and safety issues may need to be kept for a longer period in case of legal claims or settlements. |
Suggesting products & services which may interest you | Name, title, postal address, email address, mobile number, loyalty card number, order history/wishlist (including purchases you make on our Site, mobile app, in-store or pharmacy), payment history, age, date of birth, gender, products you view on our Site, brands you prefer, favourite store, actions you take on our website (including comments made by you in using our Sites) or when viewing our emails, answers you provide in surveys or competitions, your shopping habits and preferences and information about your lifestyle, such as your hobbies and interests. | To suggest tailored products or services (including those of relevant third parties) that we think may be of interest to you based on your shopping history and behaviour, your preferences, and our market segmentation strategies. We may do this by sending you - via post, email, newsletter, SMS, push notifications or phone - details of products, services, special offers, promotions and other information. We may also contact you to offer the opportunity to take part in customer research surveys, promotions, prize draws or competitions. You may also receive in-store promotions (such as special coupons) from us when you have an account with us or are a member of any of our loyalty programs. |
As long as you keep shopping with us and/or using our loyalty card. If you are a registered shopper and/or are a loyalty card member and you have no activity after three years, we will delete or anonymise your Personal Data, unless we are required by the law to store it for a longer period. If you purchase online and check-out as a guest, we will retain your data for one year from the date of transaction. If you have signed up to any of our newsletters, we will retain your data until you unsubscribe. |
Competitions, events and games | Name, title, postal address, email address, home telephone or mobile number, age, date of birth, gender, images collected during any events, user generated content or any other relevant Personal Data that you submit – as required for the competition or game. | To carry out prize draws, games or competitions which you chose to participate in and to determine the winner or to provide the prize if you win. | Three months after the competition or game is completed, unless we are required by law to store them for a longer period. |
Online Shopping | Name, title, postal address, email address, home telephone or mobile number, information about products you order, (including health products or drugs if you order from our online pharmacy), order history, details about your purchase, payment information, payment history, age. | To process your online purchase and deliver the product to you as ordered. Your payment and delivery related Personal Data may be transferred to payment and courier service providers to process your payments and deliver your orders, respectively. |
As long as you keep shopping with us. If you have no activity after 3 years, we will delete or anonymise your Personal Data, unless we are required by law to store it for a longer period. If you check out as a guest, we will retain your data for one year from the date of transaction. |
In-app features (such as in-app beauty filters, comments and postings, etc.) | Actions you take when you access or use the relevant in-app features in our Sites (including comments, personal images, and other content or information submitted by you). |
If you choose to use our in-app beauty filter features, we will process your image to fulfill your request. For some in-app features the images collected will only be stored in your personal device and will not be collected by us. We will ask for your separate permissions for our app to access your camera. If you change your mind, you will be able to revoke them any time by changing the settings on your device. Please note that rejecting or switching off these permissions will limit the features you can use in our app. We use face recognition technology already included in your phone (such as TrueDepth API) or other software for depth of facial mapping information to create augmented reality effects within the app. We do not share information with third parties, do not store or process in any other way the data which our app accesses and uses via this technology. |
As long as you are a member of any of our loyalty programs or shopping with us. If you have no activity after three years, we will delete or anonymise your Personal Data, unless we are required by law to store it for a longer period in the event that such data is collected and stored by us. |
Loyalty Program | Name, title, postal address, email address, home telephone or mobile number, information about products you order using the Loyalty Program, transactions relevant for the Loyalty Program, account status and details regarding points collected and redeemed, payment information (i.e. bank details), payment history, age. | To provide you with all services under the Loyalty Program including exclusive offers and points schemes. | As long as you are a member of any of our loyalty programs. If you request to terminate your membership, we will delete or anonymise your Personal Data as soon as practicable, unless we are required by law to store it for a longer period. |
Fraud prevention and other administrative services, such as registration | Name, title, postal address, email address, home telephone or mobile number, information about health or diagnostic data, payment information (i.e. bank details), payment history, age. | To carry out administrative services, including processing any application you submit to us for providing the services, preventing or detecting fraud or other crimes, verifying your identity and credit/payment status, or processing payment instructions. Your payment related Personal Data may be transferred to payment service providers to process your payments or the police for fraud prevention purposes. | As long as you keep shopping with us. If you have no activity after three years, we will delete or anonymise your Personal Data, unless we are required by the law to store them for a longer period. |